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Help Center

Find answers to your questions and learn how to get the most out of My Platform.

Frequently Asked Questions

Quick answers to common questions

What is My Platform?

My Platform is a product-centric B2B service marketplace that connects buyers, sellers, and service providers. Buyers can request services like transport, certification, and inspection for products they are interested in, and receive competitive tenders from qualified providers.

How do I get started?

Create an account and choose your role: buyer, seller, or service provider. Complete your profile setup and you can start browsing products, listing items, or responding to service requests immediately.

Is My Platform free to use?

My Platform offers different subscription plans for different user types. We offer a free trial period so you can explore the platform before committing to a paid plan.

How are service providers verified?

Service providers go through a verification process that includes business registration checks, certification validation, and reference verification where applicable.

What regions does My Platform cover?

My Platform currently focuses on European markets, with service providers covering North America, South America, Europe, Asia Pacific, Middle East, Africa, and Australia.

How do I contact support?

You can reach our support team through the Contact page, by email at hello@example.com, or through the in-app messaging system for existing users.

API Documentation

Integrate My Platform into your existing systems with our comprehensive API. Available for enterprise customers.

Request API Access

Still need help?

Our support team is here to assist you with any questions or issues.